A team of developers is more effective in solving technical challenges at a customer site with a “group approach” of brainstorming, open communications and flexibility. A similar method and process should also be valuable for the account management of larger enterprise customers, given the complexity across multiple departments for the deployment of key technologies.
Building trust, strong credibility and open communications with customers are important. Two heads are better than one.
Idea : From the very beginning of building a prospect pipeline, place at least 2 account managers, as team members, to educate and continuously consult with one another in “real-time”, per enterprise customer. This added communication will build momentum, provide much faster insights to potential customer solutions and scale your competitiveness plus sales growth.
This two person approach strengthens company loyalty and intelligence, by improving team communications in absorbing new ideas and approaches.
Exchanging individual team members in sales management over time will also foster more creative brainstorming, more enjoyment at work, and deliver more intelligent and competitive solutions to customer success.